Respect and rights in social housing

HQN's Eve Blezard and Rob Gerson, a social housing resident and activist, discuss the Housing Ombudsman's Spotlight on attitudes, respect and rights – relationship of equals report. They explore the importance of focusing on the report's title to understand its call for dignity and respect in social housing rather than just its implications for a royal commission. The conversation also covers the significance of respect from the resident perspective and explores how the ombudsman's findings align with the regulator's standards.